Worked with complex gaming datasets to help the team make better business decisions. Built systems that made our data analysis more efficient and improved how we handled information quality control.

• Tracked social media performance for MLBB content creators and streamers
• Built web scrapers to collect engagement data like views, likes, and shares
• Organized all the data using Google Sheets with custom formulas and pivot tables
• Generated weekly performance reports showing which content types worked best

Handled player support for Mobile Legends, solving issues such as technical problems and queries about the game. Got really good at keeping players happy even when dealing with frustrating situations.

• Explained game mechanics and hero abilities to confused players
• Answered questions about ongoing events, rewards, and participation requirements
• Processed reports about toxic and verbally abusive players in matches
• Maintained response time targets while handling multiple tickets daily

Currently managing the English-to-Tagalog translation process for game content and marketing materials. My job is making sure everything sounds natural to Filipino players while keeping the original meaning intact.

• Translate game content directly from English to Tagalog
• Adapt gaming terminology to fit Filipino gaming culture
• Follow established style guides while adapting content for Filipino players
• Meet tight deadlines for event announcements and promotional content

Working with a well-respected freelance video editor to help them land more clients on Upwork and keep their video content polished. This role allows me to apply my writing skills and keen eye for detail in a professional freelance setting.

• Write personalized cover letters tailored to each client's specific needs
• Track proposal success rates and adjust writing strategies accordingly
• Review completed video projects to catch any editing errors or inconsistencies
• Brainstorm creative video concepts and content ideas for upcoming projects
• Handle additional tasks as needed to support overall business operations

Write social media captions and promotional content for our scholarship organization's events and activities. Love coming up with creative ways to get students excited about participating in our programs.

• Create engaging captions and content for social media posts
• Develop creative ideas for organizational social media campaigns
• Participate in volunteer activities supporting fellow scholars
• Assist with information dissemination across social media platforms